|
||||||||||||||||||||||||||||||||||||
|
||||||||||||||||||||||||||||||||||||
|
Frequently Asked Questions |
||||||||||||||||||||||||||||||||||||
|
NOTE: DO NOT CHANGE YOUR COMPANY CODE. THIS CODE IS LOCKED INTO YOUR PROGRAM AND SERIAL NUMBER AND CANNOT BE CHANGED. CHANGING CODES AND COMPANY NAME WILL NOT GIVE YOU THE RIGHT RESULTS AND YOUR SOFTWARE WILL NOT WORK. Instructions and answers are in the Bugpak manual. Please check this section first before sending us e-mail. DOS Operating System: We recommend that you should have at least the version 3.x. Bugpak software is a DOS-based program that works on Windows platform. In order for the software or any software to work in the computer, it must be installed, or else it will never work! DOS, Windows 95/98/ME/XP
NOTE: DO NOT CHANGE YOUR COMPANY CODE. THIS CODE IS LOCKED INTO YOUR PROGRAM AND SERIAL NUMBER AND CANNOT BE CHANGED. CHANGING CODES AND COMPANY NAME WILL NOT GIVE YOU THE RIGHT RESULTS AND YOUR SOFTWARE WILL NOT WORK. HOW DO I ENLARGE BUGPAK SCREEN The customer is using Windows XP, the screen appeared small. To enlarge the screen, hold ALT key and push ENTER key to maximize screen. This also applies to Windows 95, 98, 2000 operating System. This is not a Bugpak problem, but a Windows procedure. The customer called, complaining about the software is not working. After the support's inquiry, we found out that the software was not even installed in the computer and has not even read the quick installation guide nor the manual. The customer was advised to read the enclosed installation guide and also the manual in the Cdrom. She was further advised to install the software in the computer or else it will not work at all, just like any other programs available. USB PRINTER AND HOW TO USE IT ON DOS MODE USB printers on Dos mode. You can download this shareware program that will let you use the USB printer on DOS mode for any dos program. Installing Printer for Bugpak under DOS, Win 3.x and Win 95 System and Windows NT. Note: Make sure that you have installed the printer driver in your operating system. If you have only one printer attached to your computer, you set that printer as the default printer and when Bugpak asks for a printer use "P" which stands for default printer on your printer setup definition. Also you may want to invest on buying another printer card (which is cheaper than having a printer switch box, which is usually faulty and does not work efficiently). To install a printer under Bugpak, exit all the way to Bugpak menu until it shows the screen as illustrated.
The illustration below uses an Okidata 400 laser printer. This set up applies to almost all laser and deskjet printers. NOTE: If you have only one printer connected to your computer, you don’t have to set up your printer under Bugpak. The program will accept the default printer. Under Windows 95 with LAN networking, please put the appropriate parameters as show below: Windows 95 SE =#net use your printerport\\your network path|printer name In this example: SE=#net use lpt1\\aim|400 Windows NT workstation: SE=#net use your printer port\\your network path\\printer name
In this example: SE=#net use lpt1\\aim\400 I cannot print the reports I want? Check the following: -Check the dates on your current processing period under Company Setup. The dates that appear on those fields are the dates of the report that will be printed. Change and put the appropriate dates to print the reports you want. -Check the Status of the account. Make sure it’s marked Active. - Route and Day codes should be present and specified. - Check outside and inside scheduling portion and make sure that you have set it up correctly month by month. - Check routing line; make sure that the account is not on HOLD. I made a mistake in entering my data, how do I correct it? - If you have not saved the entry (such as pushing F7) you can just F9 or ESC to start all over again. If you have entered any numbers on the entry field and have saved it, take note of all the entry you have made. Delete the entry record (F6) and re-enter the whole entry again without entering any numbers on the entry # field (which is always updated by the system and should be left empty when entering new data. If it is a payment, either make an adjustment ( Payment and adjustment under Billing Operations). Or pull up the entry number and Push F6 to delete the entry. I want to print my company name and address only on a blank door hangers! - Open up a new account (probably name it as no name) and do not put any name, address and entry on the account and save it. When you print a door hanger make sure that you specify only this account. My printer under windows doesn’t print. What should I do? - Make sure you have the printer turned on and there’s paper in it. Make sure that you have installed your printer correctly under Bugpak (see Appendix 2- All About Printers). Make sure that you have installed your printer correctly (under windows environment) and you have installed the appropriate driver for your printer (see your printer’s manual). Make sure that you have your printer set as the default printer (under windows environment) and the printer port is captured by the right printer. If you are using networking, make sure everything is properly configured and that the printer is being shared (see windows help file). NOTE: We do internet and telephone support for all licensed Bugpak users for free. However, we ONLY answer questions pertaining to Bugpak. Please consult Microsoft or your computer and hardware /software manual for any questions pertaining Windows 3.x, Windows 95 or higher . Where do I put the opening balance of the customer? -(see Chapter 10 –Payment and Adjustment of your manual) Under Entering Payments and Adjustments, enter the entire amount on the Amount field. If the person owes you money, DO NOT put a negative sign in front of the amount. You will see the changes on the Balance field (upper right side corner of the screen). Do not put a dollar sign($) either. How do I backup, fix, and restore my Bugpak files under Windows 9x? (note: if you don’t have a tape drive, you have to download PKZIP from the internet or buy it, the software is a shareware, Aim does not include the backup software and must be purchased separately.) Note: Bugpak does not include a backup program. Since operating systems such as Windows 95/98 includes a backup software. Please use the appropriate backup program that goes with your system or purchase a backup software. - Under windows 95/98 : From your desktop. Push Start button (lower left corner of your screen), programs, then accessories, then system tools. Choose Backup, put a check mark on aimpaks folder, and proceed with the back up. Please read your operating system manual carefully before proceeding to these selections. Note: See FAQ#7 for start menu. How do I put a program group for Bugpak on the start menu program? - To add a program to the Start or Programs menu:
Tip: You can also add a program to the top of the Start menu by dragging the program's icon onto the Start button. Note: consult your operating system manual on how to create short cut icons I printed the aging report and got some accounts that are no longer existing and has bogus balance? - The customer has deleted some records which are no longer active but some customer records and transaction were left behind and not deleted. There was also a hardware failure. When the customer printed an aging report, there were several transactions (no details)and gave a huge bogus outstanding dues. This was solved by going to the transaction section and pushing page up to get into the bogus amount. F6 to delete the transaction. Reindex and did route referencing and the bogus amounts were removed from the list. How do programs get on the Start and Programs menus? - When you click the Start button and then point to Programs, the Programs menu appears. The submenus (folders) and programs on the Programs menu come from several places: 1-If you upgraded from a previous version of Windows, your old program groups appear as folders on the Programs menu. During Setup, Windows adds several programs and folders. Each folder contains a group of programs. Windows also adds a StartUp folder during setup. Programs on the StartUp menu start automatically every time you start Windows. The setup programs for any software you install may add folders to the Programs menu. (see your operating system manual for details) How do I fix my Bugpak files under Windows 95 and make a shortcut icon on my desktop? (Note: This is a standard windows 95 procedure.)
- Push Start button (found on the lower left corner of your screen). Under programs, choose windows explorer:
- This will bring you to the windows explorer.. Using your mouse, double click the C: drive found on the left side. This is your hard disk. Double click Aimpaks folder to expand its content.On the right side, use your scroll bar and look for bgrepair.bat. Using your mouse, highlight the bgrepair.bat and drag the file to your desktop. This process will ask you to several options, choose create a short cut. Bgrepair.bat will have a short cut on your desktop now. So you can use this icon to reindex and fix your files whenever something funny goes wrong with your Bugpak files. Make sure that your read chapter File sizing and reindexing on Processing menu .
How do I backup my Bugpak files and create a short cut icon on my desktop? Note: we strongly recommend that you buy a good/reliable backup software programs to back up not only Bugpak files but also all the files found in your hard drive. Pkzip(a shareware) is a cheap alternative you can get. - If you purchased or have the PKZip program, you can do the following To create a shortcut icon for doing a backup, follow the same procedure as shown on number 8 question . With the exception that you look for the file name Pkzip.exe. Once you have made the shortcut icon for Pkzip.exe on your desktop, right click the pkzip icon (use the right mouse button) choose properties. Double-click the properties and this will give you the icons program properties. Click the program tab, under cmd line type the following::
C:\AIMPAKS\PKZIP.EXE &W A:\BUGPAK BG??.* Take note of the single spaces before & and after W. Push apply button, then OK to exit..On your desktop, when you double click (use right mouse button) the Icon and this will automatically backup you Bugpak files. How do I restore my Bugpak files? - (Note: Before you do anything with restoring your files, make sure that you really have the need for it. Remember that whatever is stored in the disk will be old files. Please read your manual before proceeding to this task. You should only do this if your Bugpak files has been completely damaged.Restoring the files from the disk will completely replace all files that you have in your hard disk. PLEASE PROCEED WITH CAUTION!!!!! This will only work if you purchased the shareware version of PKUnzip). To restore Bugpak files back to your hard disk, follow the same procedure as illustrated on how to do backup except the file name you will be using PKUNZIP.EXE. Make a short cut icon on the desktop and right click the icon to go to properties. Under program tab, type the following: C:\Aimpaks\Pkunzip.exe &W X: (where X is the source of files to be restored such as a floppy disk). If you are using your backup tapes, please read the tape backup manual. If you are using windows 9x or NT - please go to microsoft website to find out how their backup works. Always test you back to insure a good backup! How do I turn off my windows 95/ 98 computer safely without damaging my files? - The shut down command on start menu enables you to safely shut down your computer. We recommend that you buy a good quality surge suppressor and a power backup or UPS (uninterruptible power supply). This will ensure that your computer is protected from power surge such as one caused by lightning or power interruption. The UPS is for emergency power supply during brownout, so you can safely turn off your computer. In case of power loss or accidental power shutoff, the computer usually do a scan disk to check disk drives for error, so let the computer do its own scan disk if it wants when rebooting after a sudden loss of power. How can I increase the price of my services for certain customers? - Go to your Customer Accounts Entry Screen and change the dollar amount. If you are doing it monthly, all you have to do is change the amount on the first month and push enter. That will change the entire monthly price. How can I print out the customers’ information? - Go to Master Menu and choose Special Reports. Print the Customer cards ( by Account). Each customer cards give you all the information about the customer – price, schedule, etc.. What should I do with split commission (technician doing the same job at the same time)? - If technician A receives two types of commission from different work such as the $800.00 (or so) which he get .125 (percent of the commission or 25% of half of $800. Then you enter the bonus as percentage, with .125 (or whatever the equivalent %). and at the same time( with regards to the other work) If he receives another type of commission which is not divided among two technicians(not split commission) doing the same route and job,(i.e. he get straight 25% of the job doing it by himself), then you have to enter another code name for him so that he will receive that full commission of doing the job himself (not split commission). So as a result, you will have two entries for this person, probably make the first one as techcodename1 and techcodename2 (with the techcodename being the name you assign to this technician) e.g. nps1, nps2.This will only apply if a technician has dual bonus system -split and the standard "solo" work commission. How about the routing, how would I know who’s doing the route together? - Easy, just make an entry code which represents both technician-i.e., there will be one technician code for John and Doe (JDO) but on the name, put both their names together. - To fix make sure that you put Y (yes) under autoseed subcodes (from maintenance menu, under company setup, second page (page down). Also another thing is to reindex your file or fix the files by reindexing the bugpak. Somehow your files got messed up and need to be rearranged again to put all files into the right spot. - To do this go to Payments & Adjustments type in the customer account, look at the service /payment history (push F8). This will display the history, take note of the entry number of the service charge. ESC the history screen. Type in the entry number and push enter this will pull out the entry number and choose F6 to delete the entry. I am trying to print my route sheets and it will not print the entire customers under that route even after I reindex/repair the Bugpak files, my processing dates and all my customer entry are entered correctly? - What happened here is some of your files are not in proper order and you need to rebuild your route referencing. To do this go to the master menu screen and push F4. This will give you the dos prompt screen(see illust.). Type GO BGXQRBLD (put a space between go and bgxqrbld). This will rebuild your route-referencing. To get out of the dos prompt, type exit and this will bring you back to Bugpak Master Menu Screen. Note: Make sure that you have reindex the entire Bugpak files before rebuilding route Rereferencing.
I want to do my yearly contract for termites. How do I do it? You have to use the Contract Operation Menu under Master Menu. If the name is an existing customer entered already under Customer Accounts, all you have to do is type in the first account #, use page up/page down to browse through the file. Fill in the Contract Renewal Information (see details Chapter 8-Contract Operations and Chapter 15-Cookbook of Operations, Handling Contracts ). The renewal date will be filled in by Bugpak when you printout the renewal notices. Renewal date notices depend on what number of days you entered under the company setup - days notice for renewal (normally you set it to 45 days) . E.g. If you put 45 days , when you printout the notice for renewal, Bugpak will start looking 45 days ago and prints out those who is due within 45 days. How do I keep all my cancelled accounts from printing when I do End-of-Month Rollover? - Several factors you have to consider: Make sure all the cancelled customers have ZERO ($0.00) balance with the date cancelled entered in the customer accounts section. Make sure Customer's Accounts service history is ZERO. Bad debts or any unpaid balance should be written off . If you are still having problems, try to reindex your Bugpak files. In any Operation Menu screen, push F4 to go to the MS dos prompt. Type bgrepair.bat. This will reindex your files and will fix any misallocated file modules. If you go to processing menu, on the right side, you will see a list of dates, make sure that you have the 5/11/92 module. If not please let us know. When I tried to open my Bugpak icon, it will not open and there's an error message that follows. - the customer's computer went on a screen saver mode and Bugpak was minimized. Bugpak only allows on program running. If you launch the program again while the program is minimized. It will not let you do it and creates a violation. -another thing to consider is to add the following line to your config.sys : FILES=150 How do I print call aheads a week in advance? -This is processed through your print call aheads, when Bugpak ask you the day and the route codes to be printed, specify the range of days and routes you want to be printed, i.e., if you want to print January 31st call ahead listing (and today's date is Jan 19), then you have to specify D6 (the 4th week, day 6).The other way to do it is put a y (for present year) when it ask you for date range. How to use invoice number or open item invoicing? Note: If you decide to put invoice number on each invoice bills you send out to your customers, be sure that you really want it, because when you enter any payments/bills, Bugpak will ask you for the invoice number and you have to remember or make notes and be able to enter the appropriate invoice number. -go to Bugpak Master Menu. Under maintenance menu (option 8). Go to company setup under Bugpak Master Menu. Once in the company setup, push page down to go to the next screen of the company setup. Under Invoice Prefix Code, put any number code you want. e.g. 1 or 4. -Under Last Invoice#, put the starting invoice number you want to use for your invoice.E.g. 1 or 100, 1000. You can put any number for the invoice which will show in yor billing once you print the invoice. Just remember that whatever number youput in this field will be the starting number of your Bugpak Invoice. - Once that is done, save your entries (F10 function Key). To decide which customer (e.g. commercial accounts) youwant to receive the numbered invoice when billing, you have to put your chosen Invoice prefix code before the customer's name. E.g. if you have chosen 1 (one) as your prefix code, and your customer's name is NPS323, then you have to change the customer's name to 1NPS323. How do I bill quarterly but do the service monthly? Under your customer accounts (option 2) screen, fill all the information as usual, then when you get to monthly inside/outside scheduling enter/fill in all the service codes youneed to do monthly. But on the charges, put the amount in as quarterly. e.g. Technician does Durs( for dursban) and monthly charge is $20.
How do I enter Yearly contracts? Checklist or Information that should
have been entered before you do yearly 1.Technician codes - please refer to
manual on how to make service codes Scenario I. First time customer - no existing contract, Service was done at the time of contract signing and only on one year contract which is renewable after one year for a fixed dollar amount. How to enter data under CONTRACT OPERATIONS MENU: 1. Go to Contract Operations Menu. (Scenario 1) If a service is done and paid: 1. go to billing operations menu (Scenario 2) If the service is done but not paid. Do step 1- 8. Then for billing, print out a statement (to be sent to the customer) and then when you receive the payment back. Do the following: 1. Go to Billing operations menu NOTE: If you already entered all the
service completions, please do not print out the invoice. If you do
so, an invoice will be generated for next service date (including
any balance due). Always enter the services done first (service completions of billing operations). If you enter the payments and adjustments first and did not enter anything under service completions, you will have a long list of undone services. For service codes, you can make as many as you want and categorize them: For termites, you can have several codes
e,g, ITF -inspection, tenting and fumigation, I - Inspection only How to customize the list of chemicals
with this type of format: How to use chemical invoicing form as a bill: 1. Launch the Bugpak program from your
computer. 4. Once you're
done with this, type "EXIT" and this will bring you back
to the Bugpak Menu Screen. NOTE: To use this type of invoicing,
your printer should have the following entry: What should I use for printing mailing labels? 3.5" x 1" will work fine on a dot matrix printer, you may have to set your printer and do a couple of test to make sure your printer head is aligned properly. $ 595.00 including manual and installation disk plus shipping and handling.Please call Laura at 954-584-6618. You may also visit this page and check out the pricing. Bugpak 4.0 and up is year 2000 compliant. Anything below version 4.0 is not. I would like to have 2 printers for my computer, what should I do? A cheaper way to do it is to add another printer port, this will eliminate a lot of problems. Some people use a switch box, another way is to use a print server. Then configure your printers in Bugpak setup. Also read your printer installation manual. How do I send a bill in advance before the service is done at the customer site? First you have to enter the services and routes, when printing enter the inclusive dates or put y and it will include all the services you want to be billed. I need support on Sunday, how should I go about it? One customer paged techsupport on a Sunday, she's having a problem with her Lotus organizer and Norton Utility program, she thinks Bugpak did it. Bugpak is a DOS program and does not interfere with other programs, does not use any DLL files and runs independently by itself. Our tech support called her back after the church activities but she was not there! For general information, support is from Monday to Friday, If you need to get in touch with us, please send us an e-mail (open 24 hours a day/ 7x a week -Take note: this is only for e-mail support) I need to move my Bugpak software to another computer? Please contact us via e-mail, just to be sure that we know the entire situation. If you purchase a multi-user version, then it is networkable. A single-user version is not. Please review your user agreement. Can I install Bugpak on another computer? Can I sell my Bugpak software to another company? Bugpak license is nontransferable and the software is coded to your company name. So if you give it to another customer they will be using your company name on their reports and invoices.Special codes are embedded that makes the software faulty when copied or installed in another computer. If you purchase a multi-user version, then it is networkable. A single-user version is not. Please review your user agreement. I need modification, how should I go about it? Please contact us via e-mail and we'll let you know if it feasible. Where can I get the manual for Bugpak software? Please send us an e-mail and well e-mail it to you within 12 hours of receipt.You will need Acrobat reader to read the manual. We will need your license number and company name proving your ownership of the bugpak software. When renewal notices have been printed out , Bugpak will make an entry in the notice sent and remembers that you already printed out and sent a renewal notice to the customer.When you re-issue/ print another renewal notice, the amount zero comes out. The way to go around this is to delete the date under notice sent and reprint the renewal notice. I will ask the programmer to make another choice -reprint renewal notice, so it will be easier to do it. You may also want to print out a list of pending renewal for reference. Another way to do it is to delete the date entered on the "last contract renewal" under Maintenance menu -company setup section. I just purchased the software and wanted to test the printouts, nothing comes out of the printer? The customer did not set up any technicians, services nor routes in the company setup. Customer information has no services nor routes entered. You need these information to print a report and invoice. Can't bill a customer if no services has been made! You need to install and configure the printer port under windows, test the printer attached to that port using the windows test page printing. (Please consult your operating system's manual for adding and configuring additional hardware). Once that is working, Go to your Bugpak Program, under system maintenance menu, go to Printers Definition. Choose (or highlight) the P - for default printer, Push F10 function key to make a new printer, give that printer a new name. The request column should have an SE entry with the equivalent entry of LPT2: instead of LPT1: When you are printing a report that uses form feed paper and yet the printer attached to LPT2 is a laser printer, you need to put the printer offline and press form feed. Take note that you need a printer that uses an IBM emulation driver. When printing a report to the lpt2, you need to specify the name that you have entered for that printer when you did the setup in Bugpak. I boot my computer to dos mode and launch Bugpak, but it gives me error codes on :Flexxor Bad..#181 #202..., SET GET Cannot Retrieved Environmental variable. Answer: Need to copy command.com to c:\ so bugpak can find the command.com How to test your printer on DOS mode. At the dos prompt type the following : type c:\autoexec.bat >lpt1 Note: autoexec.bat can be replaced by any file that is printable under dos command, lpt1 can be lpt2 or prn, as what the case maybe. Please note spaces between type and c:\ and bat and >.
|
||||||||||||||||||||||||||||||||||||
Windows
ME
|
||||||||||||||||||||||||||||||||||||
Windows
NT/Windows 2000
|
||||||||||||||||||||||||||||||||||||
Windows XP
|
